Cancellation & Refund Policy
Clear and fair policies for project cancellations and refunds.
Last updated: July 4, 2025
Policy Overview
At NodeSpectrum Technologies, we understand that business needs can change. This policy outlines our approach to project cancellations and refunds to ensure fairness for both parties.
We strive to provide clear communication throughout the development process to minimize the need for cancellations while maintaining flexible policies when circumstances require changes.
Cancellation Timeline
Before Project Starts (0-48 hours)
- Full refund of all payments made
- No cancellation fees
- Processing time: 5-7 business days
Early Development Phase (Week 1-2)
- Refund of 75% of remaining balance
- Payment for completed discovery and planning work
- Delivery of all completed work assets
Mid-Development Phase (Week 3-6)
- Refund of 50% of remaining balance
- Payment for all completed milestones
- Source code and documentation handover
Late Development Phase (After Week 6)
- Refund of 25% of remaining balance
- Payment for all work completed to date
- Complete project handover in current state
Refund Process
How to Request a Refund
- Contact us in writing via email or our contact form
- Provide your project details and reason for cancellation
- We'll review your request within 24-48 hours
- Receive a detailed breakdown of refund calculation
- Approve the final settlement and handover process
Processing Timeline
- Credit Card: 5-7 business days
- Bank Transfer: 3-5 business days
- PayPal: 3-5 business days
- Check: 10-14 business days
Special Circumstances
Emergency Situations
In cases of unforeseen circumstances such as:
- Business closure or financial hardship
- Force majeure events
- Significant change in business direction
We will work with you on a case-by-case basis to find a fair solution.
Mutual Agreement
When both parties agree to modify the scope or cancel the project, we'll negotiate terms that are fair and reasonable for both sides.
What You Keep After Cancellation
Upon cancellation, you will receive:
Completed Work
- All completed source code
- Design files and assets
- Documentation created
- Database schemas and data
Project Materials
- Project specifications
- Wireframes and mockups
- Technical architecture docs
- Testing reports
Non-Refundable Items
The following costs are non-refundable in case of cancellation:
- Third-party licensing fees (software, APIs, etc.)
- Domain registration and hosting setup costs
- External service integrations already implemented
- Specialized hardware or software purchased for the project
- Time spent on completed milestones and deliverables
Need to Cancel or Request a Refund?
We're here to help. Contact us to discuss your situation and we'll work together to find the best solution.